Call Centre and Customer Service,Community Services and Development
About Novita
Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.
Novita is South Australia’s most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we’re evolving every day.
Novita brings you the benefits of structure along with the freedom to grow within an environment that’s big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals. And the sheer variety of Novita’s offerings means opportunities to take your career where you want it to go.
Work at a place that supports you to achieve your best, so you can support others to achieve theirs.
Job Description
About the Role
Join our team as a Customer Experience Officer based at NovitaTech Croydon Park, where you will deliver outstanding service while supporting clients, families and stakeholders within the NDIS environment.
Act as the first point of contact, providing warm, professional customer service and managing enquiries, bookings and reception
Support NDIS service delivery through accurate scheduling, client communications and maintaining up-to-date information systems
Provide high-quality administrative support including reports, correspondence, data entry and office coordination
Coordinate site operations such as meetings, equipment, travel bookings, maintenance activities and supplier services
Support events and workshops while contributing to a collaborative, customer-focused and high-performing team culture
We have two positions available, 1 full time and 1 part-time with flexible working hours across 5 days per week. Please note, the official title of the role is Customer Experience Officer.
Desired Skills and Experience
Knowledge, skills and qualifications
Experience in a customer service or administrative role, preferably within an NDIS, health or community services environment
Strong understanding of NDIS processes, client needs and service delivery (desirable)
Excellent communication skills, with a professional phone manner and clear written communication
High level organisational and time management skills, with the ability to prioritise and meet deadlines
Advanced proficiency in Microsoft Office and experience with client management systems
Ability to manage multiple tasks, work under pressure and adapt in a fast-paced environment
Demonstrated ability to build effective relationships with clients, families and internal stakeholders
Strong attention to detail and commitment to accuracy and confidentiality
Certificate in Administration, Business or related discipline (desirable)
Current Working with Children and NDIS Worker Check required to commence
We’re serious about safeguarding our clients. If you don’t have a current NDIS Worker Check and SA Working with Children Check, we’ll let you know how to obtain these prior to starting work with us.
Apply Now
For a confidential conversation before applying, contact Olivia Westphal on Olivia.Westphal@novita.org.au
Applications close Sunday 19th July
Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.
Potentially successful candidates will be required to complete background checks prior to confirmation of employment.
